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Help
Help Center
This is your one-stop shop for information and answers to frequently asked questions (FAQs).
Can’t find what you’re looking for? You can Live Chat with our customer service staff Monday through Friday, 9am to 5pm ET. Or email us at any time—we’re here to help!
How do I change my account information?
It’s simple to make changes:
- Sign in to your account
- In the Dashboard panel, click Account details
- Make your changes and click Save changes
How do I reset or change my password?
It’s easy to reset your password:
- Open the Sign in or Sign up form.
- Click the Lost your password? link under the user name and password fields.
- Enter your email address and click the Reset Password button.
- An email will be sent to you. Follow the instructions to reset your password.
To change your password:
- Sign in to your account.
- In the Dashboard panel, click Account details
- Enter your old and new passwords then click Update
How do I update my billing address?
It’s easy:
- Sign in to your account
- In the Addresses menu under Billing Address, click Edit
- Enter your new billing address and click Save changes
How do I add or delete a shipping address on my account?
You can add, delete and change your default shipping addresses in just a few steps:
- First, sign into your account and go to the Dashboard panel
- To add a new shipping address:
- Under Addresses, click Edit
- Enter your new shipping address and click Save changes
How do I remove a payment method on my account?
It’s simple to remove your payment information:
- Sign in to your account
- In the Dashboard panel under Payment methods, select the credit card(s) you would like to remove
- Simply click Remove
How can I review my past orders?
You must have an account to view your order history.
- Sign in to your account
- In the Orders menu you will be able to view details and tracking information for both current orders and past orders.
Can I delete my account?
Yes. You can delete your account at any time, but you will lose all your account information and order history. To delete your account, please contact our customer service team.
How do I place an order online?
Fill your cart
When you find something great, simply click Add to cart.
To view your cart, click the Cart icon at the top of the page. From there you can:
- review your items
- remove items
- adjust quantities
When you’re ready, click the Check out button. You can check out either as a guest or by signing into your account. Note: you must provide an email address for both options.
Check out
Our check-out process has just three easy steps:
- Shipping info – Enter your shipping information.
- Payment info – Choose to pay by credit card (Visa, MasterCard) or via PayPal.
- Review and place order – Be sure to review your order carefully and make any necessary changes before you click the Place order button.
You will see a confirmation page with your order number. You can cancel this order within 60 minutes.
How do I check my order status?
It’s easy to check your order status:
- If you are logged in to your account, click on the Orders menu to view details and tracking information for your current orders as well as details of your past orders.
- If you are not logged in or you do not have an account, go to Order Tracking page and enter your order number to view details of your current order.
What forms of payment do you accept online?
We accept Visa, MasterCard and PayPal.
How do I request a copy of my invoice?
You will receive a confirmation email when your order has shipped. This serves as your invoice. Please retain a copy for exchanges or returns. If you have deleted your shipping confirmation email, please contact our customer service team with your name and order number.
My order arrived, but an item is incorrect or missing. What can I do?
Please review your shipping notification email. Occasionally we need to ship items in separate packages and therefore issue multiple tracking numbers. Verify your order contents against the packing slip and empty the box completely. Small items can get buried or wrapped up in packing materials.
If an item is missing or incorrect, please contact our customer service team with your name and order number.
My order contains a damaged or defective item. What should I do?
Please take a photo of the packaging as well as the damaged or defective item and contact our customer service team with your name and order number. We will review your order and arrange for a replacement..
How do I cancel my order?
You can cancel your order within 60 minutes of placing it.
If you have an account, you can also cancel your order on our website within 60 minutes of placing it.
- Sign in to your account
- Go to My Account at the top of the page and click the Orders menu.
- Locate the order you want to cancel and click View.
- Under Order details, click Cancel order.
FREE worldwide shipping on all orders !
Easy shopping means never having to pay for shipping. So at ArtOnCanvas.store, we provide free standard shipping on every order.
| Destination | Standard Shipping |
|---|---|
| North America & Europe | 14-21 Business days |
| Rest Of The World | 14-30 Business days |
Order processing time
You will receive your order anywhere from 14-21 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take up to 1-2 business days to process your order. This doesn’t include weekends or holidays. Please allow 24-48 hours for your tracking details to update.
Separate packages
In some instances, an order may be split into different packages for any of the following reasons:
Weight limits per package. In order to provide Free Worldwide Shipping, we do have to think of the most innovative ways (such as the split an order into more than 1 package) to ensure that you receive your order as early as possible, while at the same time keeping our shipping costs to a reasonable limit.
An item may be slightly back-ordered, and shipped a little later than the rest of the items in an order.
Because we are serviced by two different warehouses, an order with multiple items may be shipped from the two different warehouses due to varying stock inventory between the warehouses.
Unclaimed orders
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or 25 USD redelivery fee to cover postage costs.
What is ArtOnCanvas’ return policy?
Returns are accepted within 7 days of receiving your package. Please contact Customer Support to request a return and to receive a RMF (Return Merchandise Form). All returns will only be issued Store Credit (no cash refunds given) or you may also exchange it for another size or item of equal or lesser value. Store Credit issued has no expiry date, and you may use it at anytime you want. Please note that shipping costs are expenses incurred during product returns.
Please Note: As a customer, you are responsible for the return shipping costs and we recommend that you use a service with tracking and/or insurance.
Please Note: As a customer, you are responsible for the return shipping costs and we recommend that you use a service with tracking and/or insurance.
