How do I place an order online?
Fill your cart
When you find something great, simply click Add to cart.
To view your cart, click the Cart icon at the top of the page. From there you can:
- review your items
- remove items
- adjust quantities
When you’re ready, click the Check out button. You can check out either as a guest or by signing into your account. Note: you must provide an email address for both options.
Our check-out process has just three easy steps:
- Shipping info – Enter your shipping information.
- Payment info – Choose to pay by credit card (Visa, MasterCard) or via PayPal.
- Review and place order – Be sure to review your order carefully and make any necessary changes before you click the Place order button.
You will see a confirmation page with your order number. You can cancel this order within 60 minutes.
How do I check my order status?
It’s easy to check your order status:
- If you are logged in to your account, click on the Orders menu to view details and tracking information for your current orders as well as details of your past orders.
- If you are not logged in or you do not have an account, go to Order Tracking page and enter your order number to view details of your current order.
What forms of payment do you accept online?
We accept Visa, MasterCard and PayPal.
How do I request a copy of my invoice?
You will receive a confirmation email when your order has shipped. This serves as your invoice. Please retain a copy for exchanges or returns. If you have deleted your shipping confirmation email, please contact our customer service team with your name and order number.
My order arrived, but an item is incorrect or missing. What can I do?
Please review your shipping notification email. Occasionally we need to ship items in separate packages and therefore issue multiple tracking numbers. Verify your order contents against the packing slip and empty the box completely. Small items can get buried or wrapped up in packing materials.
If an item is missing or incorrect, please contact our customer service team with your name and order number.
My order contains a damaged or defective item. What should I do?
Please take a photo of the packaging as well as the damaged or defective item and contact our customer service team with your name and order number. We will review your order and arrange for a replacement..
How do I cancel my order?
You can cancel your order within 60 minutes of placing it.
If you have an account, you can also cancel your order on our website within 60 minutes of placing it.
- Sign in to your account
- Go to My Account at the top of the page and click the Orders menu.
- Locate the order you want to cancel and click View.
- Under Order details, click Cancel order.