Help
How do I change my account information?
- Sign in to your account
- In the Dashboard panel, click Account details
- Make your changes and click Save changes
How do I reset or change my password?
- Open the Sign in or Sign up form.
- Click the Lost your password? link under the user name and password fields.
- Enter your email address and click the Reset Password button.
- An email will be sent to you. Follow the instructions to reset your password.
To change your password:
- Sign in to your account.
- In the Dashboard panel, click Account details
- Enter your old and new passwords then click Update
How do I update my billing address?
- Sign in to your account
- In the Addresses menu under Billing Address, click Edit
- Enter your new billing address and click Save changes
How do I add or delete a shipping address on my account?
- First, sign into your account and go to the Dashboard panel
- To add a new shipping address:
- Under Addresses, click Edit
- Enter your new shipping address and click Save changes
How do I remove a payment method on my account?
- Sign in to your account
- In the Dashboard panel under Payment methods, select the credit card(s) you would like to remove
- Simply click Remove
How can I review my past orders?
- Sign in to your account
- In the Orders menu you will be able to view details and tracking information for both current orders and past orders.
Can I delete my account?
How do I place an order online?
Fill your cart
To view your cart, click the Cart icon at the top of the page. From there you can:
- review your items
- remove items
- adjust quantities
Check out
- Shipping info – Enter your shipping information.
- Payment info – Choose to pay by credit card (Visa, MasterCard) or via PayPal.
- Review and place order – Be sure to review your order carefully and make any necessary changes before you click the Place order button.
How do I check my order status?
- If you are logged in to your account, click on the Orders menu to view details and tracking information for your current orders as well as details of your past orders.
- If you are not logged in or you do not have an account, go to Order Tracking page and enter your order number to view details of your current order.
What forms of payment do you accept online?
How do I request a copy of my invoice?
My order arrived, but an item is incorrect or missing. What can I do?
If an item is missing or incorrect, please contact our customer service team with your name and order number.
My order contains a damaged or defective item. What should I do?
How do I cancel my order?
If you have an account, you can also cancel your order on our website within 60 minutes of placing it.
- Sign in to your account
- Go to My Account at the top of the page and click the Orders menu.
- Locate the order you want to cancel and click View.
- Under Order details, click Cancel order.
FREE worldwide shipping on all orders !
Destination | Standard Shipping |
---|---|
North America & Europe | 14-21 Business days |
Rest Of The World | 14-30 Business days |
Order processing time
Separate packages
Weight limits per package. In order to provide Free Worldwide Shipping, we do have to think of the most innovative ways (such as the split an order into more than 1 package) to ensure that you receive your order as early as possible, while at the same time keeping our shipping costs to a reasonable limit.
An item may be slightly back-ordered, and shipped a little later than the rest of the items in an order.
Because we are serviced by two different warehouses, an order with multiple items may be shipped from the two different warehouses due to varying stock inventory between the warehouses.
Unclaimed orders
What is ArtOnCanvas’ return policy?
Please Note: As a customer, you are responsible for the return shipping costs and we recommend that you use a service with tracking and/or insurance.